Delivery Frequently Asked Questions

For the latest information regarding the Commissary’s response to COVID-19, including store policies, purchase limits, and store hours, visit commissaries.com.

1. How do I find my Military DoD ID Number? 
   Please visit https://www.commissaries.com/CLICK2GO-Military-ID and follow the step by step instructions
2. How do I place a Commissary CLICK2GO order for delivery?
   •    Access CLICK2GO from your computer/mobile device by logging into your shop.commissaries account. If you don’t already have an account you can reg­ister on the login page.
   •    Choose your preferred commissary location
   •    Search for products by name or select the department and category links to browse our virtual aisles
   •    When you’re ready, choose ‘Delivery’ and complete checkout
3. What is the delivery radius?
   •    20 miles from the Commissary
4. How soon can my order be delivered?
   •    Delivery windows vary from store to store. There is a minimum 4-hour lead-time from the time the order is submitted. During checkout you will be able to view available delivery dates and times where you can select the most convenient option for you
5. Will I be charged a delivery fee? 
   •  Yes, Starting March 1, there will be a change in delivery prices due to Commissary CLICK2GO delivery service provider changes. Please note pricing is determined by the delivery service provider, not DeCA. Please view the banner for your selected store on shop.commissaries.com for a list of delivery fees specific to your area.
6. Can I tip the person delivering my order?
   •    Yes, the amount is up to the customer
7. Do I pay for my order online?
   •    Payment is collected online. Your total payment may be slightly different (either higher or lower) than your estimated total shown online due to random weight items such as produce and meat. Additionally, DeCA’s pricing policy, similar to that of retail grocery chains providing this service, is to charge you the item price in effect on the day and time of pickup.
8. What are Commissary CLICK2GO’s operating hours?
   •    Monday – Friday, 11am-6pm (Dates and hours may vary by location)
   •    Orders can be placed 24 hours a day, up to six days in advance
9. What forms of payment do you accept?
   •    Debit, Visa, MasterCard, American Express and Discover
   •    We do NOT accept cash, check, EBT/WIC vouchers
10. What should I bring to pick up my order?
    •    Your military ID or authorized agent card is required
11. What are Commissary CLICK2GO’s operating hours?
    •    Monday – Friday, 11am-6pm (Dates and hours may vary by location)
    •    Orders can be placed 24 hours a day, up to six days in advance of the desired pickup date
12. How do I cancel my Commissary CLICK2GO order?
    •    You can cancel an order up to 5 hours prior to your delivery time
    1.    Log into shop.commissaries account
    2.    Select “My Account” then select “My Orders”
    3.    Select the order you want to cancel then scroll down and click “Cancel Order”
    4.    Select “Yes” to continue
13. How Do I add notes to my order?
    •    To input notes for specific substitution requests or to add additional comments please select the grocery cart in the top right corner of the screen
    •    Scroll down and select “View Full List”
    •    From the drop-down arrow, select your substitution preference and provide any additional instructions in the “Add Notes” section
14. How does Commissary CLICK2GO substitute out of stock items?
    •    You are able to make substitutions for all items or individual items in your order. You are also able to make specific substitution requests by adding notes to your order.
    •    We will substitute a like item in the closest size and price of the actual item ordered.
    •    If you do not approve of the substituted item it can be deleted from your order at curbside.
    •    Most items sold in the commissary are available on CLICK2GO. If you know an item is sold in the store, but cannot find it on the website, ask for it in the comments box. And if that item is available we will add it to you order.
15. Does Commissary CLICK2GO accept coupons?
    •    Yes, digital coupons on the DeCA Rewards Card. Paper coupons are not accepted at this time.
    •    For Rewards Card coupons to be applied to your order please clip the coupon before you add that desired item to your basket.
    •    Please add your Rewards Card number in the notes section
16. How do I return an item? 
    •    Per our return policy, returns must be handled inside the commissary at customer service.
    •    Refunds for CLICK2GO